Privacy Statement

We respect your privacy

Privacy statement

inside saigon respects its customers and customer privacy, which is why we are keen to explain how we handle personal data and the purposes for which we use it. We also explain your data protection rights. This Privacy and Cookie statement answers key questions on how inside saigon processes personal data.

 

We use certain terms in this privacy statement. Below we explain what these terms mean:

  • Personal data: details that tell us something about you, be it directly or indirectly. For example, your name, address, email address or telephone number.
  • Processing: all the ways in which personal data may be handled. For example, collating, saving, using and deleting your details in our system.

We answer the following questions:

  1. Whose personal data does inside saigon process?
  2. Who is responsible for processing my personal data?
  3. Who is responsible for processing my personal data?
  4. Who is responsible for processing my personal data?
  5. How does inside saigon process my personal data?
  6. Which rules must inside saigon comply with in the processing of personal data?
  7. Which personal data does inside saigon process for me?
  8. Can I see the personal data inside saigon has processed about me?
  9. Who do I contact with a question or complaint?
  10. How am I affected as an applicant?
  11. Can inside saigon amend this statement?

 

1. Whose personal data does Inside saigon process?

inside saigon processes the personal data of customers, website visitors, employees, suppliers, external business relations and applicants.

 

  1. Who is responsible for processing my personal data?

inside saigon is responsible for personal data processing.

Our contact details:

9D3, Hamlet 1
Villa & Ward Thanh Xuan
District 12
Ho Chi Minh City
Vietnam

+84919599517 

info@insidesaigon.com

 

  1. Why does inside saigon process personal data?

inside saigon processes personal data for various reasons. We require your personal data further to the contractual agreements in place between you and inside saigon. In any case we require it for:

  • Orders
  • Delivery
  • Guarantees
  • Contact with Customer Services
  • inside saigon Corporate

We strive to we provide you with a personal service. After all, that is in both our interests. To that end we use your personal data say for:

  • Customer satisfaction surveys
  • To help us improve our service provision, including the user-friendliness of our website
  • Contact with Customer Services
  • Bespoke advice (personalised advertisements)
  • Social media
  • Fraud prevention, the prevention or handling of shoplifting
  • Camera surveillance to protect you, our production and our stock

We are legally bound to pass certain data on to other organisations, or to save it. This applies for example to:

  • A judicial order or ruling
  • Alleged fraud or in the instance of shoplifting
  • Administration details for the Tax Authority

And in some cases you have consented to your personal data being used. This applies to:

  • Newsletter subscriptions
  • Telephone conversations recorded for training purposes
  1. How does Inside saigon process my personal data?

inside saigon respects and protects your personal data. We comply with the following rules:

  1. We handle your personal data confidentially;
  2. We only use your details to deliver products and services to you;
  3. We only process data that is necessary;
  4. We only retain your personal data for the minimum statutory time required to process your details;
  5. We only use data that is strictly necessary.

Your personal data can only be used by inside saigon employees for whom the details are a job requirement. No-one else is permitted to process your personal data. Moreover, the employees who process your personal data are bound by confidentiality. Your personal data may be shared within the inside saigon group. A local business processes personal data on behalf of inside saigon.

We share personal data with third parties whom we engage for our service provision. For example, delivery companies, payment companies, communication agencies and IT service providers. We only engage these third parties further to demonstrable proof they comply with our privacy stipulations and can guarantee confidentiality. Your personal data may also be provided to third parties if we are legally obligated to do so. For example, to the Tax Authority. Your personal data is not sold on.

Our website contains links to the Facebook, Twitter, Instagram, Pinterest and YouTube websites. This Privacy  and Cookie statement only applies to our website, and as such we recommend also taking a look at the privacy statements of these websites.

After the statutory retention period, inside saigon destroys it. Or, we use your data anonymously. When we no longer know what data belongs to whom. We do so for in-house analyses and reports, for example.

The retention period for particular data depends on the nature of the data and the purposes for which the data is being processed. These are the various retention periods:

  • We delete camera imagery after 4 weeks. Unless we have ascertained an incident. In which case we retain the images until it has been fully dealt with.
  • Inactive inside saigon My Accounts are deleted after 3 years.
  • We delete customer data 3 years after the economic lifespan of the most recently purchased product has elapsed.

Your personal data is saved within the European Union and Vietnam. In the unlikely event personal data is shared with countries outside of the European Union and Vietnam, we ensure your privacy remains adequately protected. In such instances we enter into specific contracts to safeguard your privacy.

Which rules must inside saigon comply with in the processing of personal data?

When processing personal data inside saigon must comply, among others, with the:

  • General Data Protection Regulation
  • General Data Protection Regulation Implementation Act
  • Telecommunications Act

 

  1. Which personal data does Inside saigon process for me?

inside saigon mainly processes basic personal details such as name, address, place of residence, gender, e-mail address, telephone number and payment details. This information is necessary to process your order in a good way.

Online purchasing

We use your personal data to process your orders and to inform you of your order status. We also use your personal data to process your payments and to handle complaints and product guarantees.

What sort of personal data do we process?

  • Contact details, such as name, address, telephone number and email address.
  • Payment details
  • Order details

If you have a inside saigon Account, we also process your log-in details.

 

With whom do we share your personal data?

Your personal data is forwarded to factory, warehouse and distribution suppliers in relation to your order delivery, and to payment service providers in relation to your payment.

 

How long do we retain your personal data?

We retain your personal data for as long as you are an active customer.

We use your personal data to create and manage your personal account.

We provide you with an overview of your order history and details of your orders, and enable you to edit your details (such as name and addresses).

 

What sort of personal data do we collate?

We will always process the email address and password you provided us with when you registered for inside saigon Account.

We process the following personal data categories:

  • contact details, such as name, address and telephone number
  • order history (based on purchase history)

We also process the following personal data categories in relation to your cookies:

  • click history
  • navigation and browser history

 

With whom do we share your personal data?

Your account will not be shared with others.

 

How long do we retain your personal data?

We retain your personal data for as long as you have an active account.

 

Customer Services

We use your personal data to answer questions, to process complaints and product guarantees, and to handle technical support matters, either by email, our chat service, over the telephone or social media.

We also use it to get in touch with you is there is a problem with your order.

 

What sort of personal data do we process?

We process all the personal data you provide us with, including the following categories:

  • contact details, such as name, address and telephone number
  • payment details and payment history
  • order details
  • account details
  • all relating correspondence

 

With whom do we share your personal data?

Your personal data will not be shared with others.

 

How long do we retain your personal data?

We retain your personal data for as long as you are a customer.

Competitions

Improvement of our service provision

We process your details to evaluate and improve upon our services, products and service provision for all our customers. The data analysis is used to:

  • make the website more user-friendly
  • streamline procurement and delivery and production schedules
  • improve the product range

 

What sort of personal data do we process? 

We process the following personal data if you have opted to share such data with us:

  • Contact details, such as name, address, e-mail address and telephone number
  • Your questions and comments
  • Complaints
  • Answers customer satisfaction survey

 

We also process the following personal data categories in relation to cookies:

 

With whom do we share your personal data?

We use communication agencies  to analyze the online behavior of our website visitors in general.

 

How long do we retain your personal data?

We retain your personal data for as long as you are a customer.

 

  1. Can I see the personal data Inside saigon has processed about me?

You can see the majority of the personal data we have processed about you via your inside saigon Account on our website. You can change your personal data at any time.

If you do not have a inside saigon Account and/or you would like to see all the personal data inside saigon has processed about you, please submit a request. You can request to change (improve) and/or block your personal data. Your request can be submitted by email.

inside saigon is obligated to delete your personal data once the statutory retention period has lapsed, or when we no longer require your details. In addition, you can submit a deletion request. If you would like your data to be deleted, you can email us. We will delete your details, barring in the following instances:

  • You have an active case with Customer Services;
  • You have an open order that hasn’t yet, or has only been partially, delivered;
  • You have an outstanding payment due to Inside saigon, irrespective of the payment method;
  • The statutory retention period hasn’t yet come to an end.

 

When we process your personal data further to your consent or further to processing an order, you can receive a copy of your data in a structured, generic and readable format. This only pertains to the personal data you have provided us with.

You can withdraw your consent to the processing of your personal data at any time. We block your personal data as soon as we receive your consent withdrawal. To withdraw your consent please email us.

Having subscribed to our newsletter, should you wish to do so, you can unsubscribe via the link at the bottom of each newsletter. You can do so at any time.

If you object to direct marketing, please follow the instructions to opt out in the marketing email we have sent you. We will unsubscribe you with immediate effect.

All the above-mentioned requests can be sent to: info@insidesaigon.com  Your request will be met within one month.

 

  1. Who do I contact with a question or complaint?

If you have a question or comment about how Inside saigon processes personal data, you can:

 

If you have a complaint about how your personal data is processed, you can send an email to info@insidesaigon.com  You will receive a reply in writing to your complaint within one month. If you are dissatisfied with our response, you can:

  1. initiate legal proceedings
  2. submit a request to the Data Protection Authority asking them to arbitrate or advise you in your dispute with us.

 

  1. How am I affected as an applicant?

inside saigon uses the personal details you provide to process your application or to inform you of vacancies. Your details are not used for any other purpose. Only send us information that is relevant to your application.

We save your personal data for the duration of the application process. Your details are only accessible to the people dealing with the application. Your details are deleted four weeks after the application process has ended. We will request your consent should we save your details for longer . In such an instance your details are saved for one year, after which they are deleted.

You are entitled to access, amend and delete your personal data. You can also object to how your personal data is processed, and can request deletion of your data from our system. You can submit such a request by email to info@insidesaigon.com Don’t forget to send in a copy of your ID so we can be sure it is your data we are deleting or changing. Remember to black out your personal identifier and photo.

 

  1. Can inside saigon amend this statement?

This Privacy and Cookie statement may alter now and again. We will update the Privacy and Cookie statement as and when new developments occur or to reflect new legislation. The most up-to-date version of our Privacy and Cookie statement can always be found on our website.

This Privacy and Cookie statement was last amended on 25 May 2018.